Our Commitment to Safety
Our Commitment to Safety
At Dolphin Traffic, we are committed to improving the safety of our transportation services by implementing thorough safety management measures so that our customers can enjoy their rides with peace of mind.
Safety Accreditation System
In December 2017, we received the highest rating of 3 stars for our excellent safety efforts under the “Safety Accreditation System for Charter Bus Companies” by the Nihon Bus Association. We have continued to receive a 3-star rating to date.
About Safety Accreditation System (Nihon Bus Association)
Periodic Employee Training
Bus drivers are required to complete a prescribed training course, and only drivers who have passed the course are assigned to the bus. In addition, we provide regular training in driving techniques, vehicle maintenance and customer service. We set a cycle of aptitude tests, senior-driver aptitude test for each driver and provide necessary training. We also participate in training sessions conducted by specialized organizations using actual vehicles.
Face-to-Face Roll Call and Alcohol Check
We have been implementing safe operation by conducting a strict roll call with a sobriety check, driver’s license check, and health check right before departure and upon arrival. In case of overnight stays in remote areas, the results of blood alcohol concentration check using a mobile device are sent to the company’s computer along with photos and GPS information, and the driver’s health is confirmed by telephone and an alcohol check is conducted. In the roll call corresponding to the new lifestyle, we carry out hand sterilization, installation of spray-prevention boards, wearing of masks, and body temperature check face-to-face with the driver.
Vehicle Maintenance
Before departing from the garage, the driver himself performs a daily inspection of the bus to ensure that there are no faults with the car. During the operation, the driver performs mid-point inspection to check if there is anything abnormal. In addition, our group company’s maintenance facilities conduct regular inspections on our vehicles. With equipment specialized for large-size vehicles, the dedicated maintenance staff can discover problems early and make repairs quickly.
Latest Safety Systems
All of our express buses are equipped with a vehicle distance warning system, collision damage mitigation brakes, wobble warning system, drive recorder, and digital tachograph (operation recorder). All chartered buses are equipped with a drive recorder and digital tachograph (operation recorder).
The footage from the drive recorder is used for driver safety training. We do not share drive recorder footage with any third party unless required by law.
Introduction of Emergency Driving Stop System, “EDSS”
Operations Management System and Driver Support
While the bus is in operation, the operations management staff are always present in the office to provide the drivers with the latest information on road and weather conditions and to issue appropriate operating instructions. If inclement weather is expected, we gather weather information and ensure that all drivers are informed during roll call.
Transportation Safety Management
Dolphin Transportation Co., Ltd. has established the following safety policy based on the management philosophy that “the entire company, including the president, shall work together to ensure safe operations under the motto ‘Safety is the greatest hospitality'”.
1. We will comply with all laws and regulations and uphold our most important duty, “safety.”
2. We promise to provide safe and comfortable service by giving first priority to safety above all others.
3. We strive to ensure transportation safety and improve our safety management system through continuous implementation of safety management.
April 1, 2022, Hiro Nishimura, President
Basic Transportation Safety Policies
The president and directors strive to establish a system to ensure that business activities are carried out in compliance with laws and regulations with an awareness of the safety first, and play a leading role in ensuring the safety of transportation. They also actively listen to the voices of those who are concerned about safety in the field and ensure that they are fully aware that ensuring transportation safety is of the utmost importance.
We constantly strive to improve transportation safety by ensuring the formulation (Plan), implementation (Do), review (Check), and improvement (Act) of transportation safety plans, constantly reviewing safety measures, and having all employees work together to perform their duties. In addition, we proactively disclose information related to transportation safety.
Key Measures Concerning Transportation Safety
(1) All employees shall thoroughly understand that ensuring transportation safety is of the utmost importance and shall comply with all relevant laws and regulations as well as the Safety Management Regulations.
(2) Keeping in mind the importance of “sense of security, safety, and greetings” in achieving accident-free operations, we aim to establish the ” pointing and calling system,” which is the basis of safe operations, in this fiscal year. We will always remember to smile and work together to prevent any accident.
(3) We are committed to reducing overworked drivers and health-related accidents through fatigue/health management, etc. We will make an appropriate decision and issue an order to stop operations due to changes in the driver’s physical condition during operations, etc.
Transportation Safety Goals and Achievement Results
The achievement results of our transportation safety objective for FY 2021 are as follows.
(1) Serious accidents [Accidents stipulated in Article 2 of the Automobile Accident Reporting Regulations]
Target [Number of incidents: 0 (0 accidents to be reported to the Transport Bureau Branch Office)]
Outcome [Number of incidents: 0] Target achieved.
(2) Vehicle accident (Property Damage)
Target [Number of troubles halved (aim for less than 3)]
Outcome: [Number of troubles occurred: 2] Target achieved.
(3) Accidents on the premises
Target [Number of accidents 0]
Result [1 accident] Target not achieved.
FY2022 Transportation Safety Goals
(1) Serious accidents [Accidents stipulated in Article 2 of the Automobile Accident Reporting Regulations]: We aim for 0 accidents.
(2) Accidents that we are held responsible for any part: We target for 0 accidents.
(3) Accidents on the premises: We target for 0 accidents.
(4) Accidents caused by health issues: We target for 0 accidents.
Transportation Safety Plan
Transportation Safety Plan
The transportation safety plan for FY2022 is as follows.
(1) Implement safety campaigns four times a year
• Spring National Traffic Safety Campaign (April)
• Summer Accident Prevention Campaign (July)
• Autumn National Traffic Safety Campaign (September)
• Winter Prefectural Traffic Safety Campaign (December)
(2) Accident prevention through KYK (hazard prediction training)
Collects near-miss experiences in the group activity and exchanges opinions at each sales office to help prevent accidents throughout the company.
We utilize the images captured by the drive recorder to prevent near-misses and accidents from recurring.
(3) Exchange of Opinions Between Management and Operation Facilities
Management and representatives of operating facilities regularly exchange opinions through team leader meetings, etc., to share and discuss company-wide transportation safety problems and areas for improvement, and strive to build a safety system in which management and operating facilities work as a team.
(4) Promotion of Aptitude Tests
We systematically implement a general aptitude test for all drivers once every two years.
We have drivers over 65 years old take a senior driver aptitude test once every two years to prevent accidents by elderly drivers. Based on the results of the aptitude tests, we provide personal guidance to help prevent accidents from occurring.
(5) Enhancement of Health Management and Medical Checkups
From this fiscal year, all crew members are required to undergo a brain checkup during their regular medical checkups.
We are trying to pay attention to daily health management in order to prevent accidents caused by sudden illness.
(6) New Employee Training
We provide classroom lectures and practical skills training based on laws and regulations together with the supervising driver to assess the new driver’s level of proficiency before starting his duties. Follow-up training is conducted in the first and third years of employment to promote the acquisition of further skills and the provision of stable services to customers.
Implementation of Education and Training on Transportation Safety
To achieve the annual goal for transportation safety, we systematically implement safety education for drivers.
Please click here to see our safety training plan for FY2022.
We strive to improve driving skills by having drivers take a “Two-day Passenger Automobile Course (chartered vehicle)” at Crefeel Koto. In addition, we actively encourage drivers to participate in safety education and training at outside institutions.
Statistics on Accidents stipulated in Article 2 of the Automobile Accident Reporting Regulations
There were no accidents subject to reporting to the Transport Bureau Branch Office in FY2021.
Results of Internal Audits on Transportation Safety and Actions Taken
Reporting and Communication System for Accidents, Disasters, etc.
Safety Management Regulations
Safety Supervisory Manager
Norifumi Imamura, Director and Executive Manager
