From one month before the boarding date. (e.g.) For the ride on 1/1, you can book from 12/1.

We do not accept bookings on the day of your ride.
Please contact our reservation center and we will let you know the availability of seats at the end of the booking process.
If there are seats available, you can board the bus at the stop you wish to board.
In this case, payment for the fare must be in cash only.
Please contact the reservation center at 0766-21-7777 (Business hours: 9:00-18:00).

Even if you do not have a booking, you can still board the bus if there is a seat available on the day of your ride at the bus stop.
*The bus does not go through the Gokayama Interchange Exit and Johana Service Area if there is no booking by the previous day.
Please be sure to book your boarding and de-boarding at least one day in advance.

You cannot use online service to use your points, so please book it over the phone.
Dolphin Traffic Kito Kito Liner Reservation Center (0766-21-7777 Business hours: 9:00 – 18:00)
Please mention that “you wish to board the bus using your point card” at the time of booking.
You can also book at the Takaoka Bus Terminal Service Counter. Business hours: 9:00-18:00 (open year-round)

• If you book online
You can pay by credit card or at a convenience store (payment must be made in advance before boarding the bus).
Please refer to the booking site for details.
• If you book over the phone
Please purchase the ticket from the bus crew on the day of boarding.
(Credit cards are not accepted.)

We also sell tickets at the service counter in the head office. Business hours: 9:00-18:00 (open year-round)

The procedure and the display of the terminal differ from store to store. Please select “Various payments”, “For those who have payment numbers”, or “Make payments” at the terminal to pay for the express buses booked through our website.
(Please note that “Express Bus” in the screen menu does not take you to the payment page.)

The following information is required at the terminal in the convenience store.
• Reception number: You will find “Payment Reception Number: XXXXXXX (number)” in the automatic e-mail sent to you after the booking is complete.
• Phone number: The phone number you entered at the time of booking.

Some convenience stores may require a payment slip number or other information in addition to the above.
Please click here for specific instructions on how to operate the terminals at handling convenience stores.
If payment is not received by the payment deadline, your reservation would be cancelled, so please make your payment promptly.

We do not issue tickets for those who booked online. Please present the following when you board the bus.
• If you pay with a credit card:
Please present the booking confirmation e-mail automatically sent to you after booking to the driver.
• If you pay at a convenience store:
Please present the receipt you received at the convenience store to the driver.

If you do not present the receipt, you may be asked to pay again, so please be sure to bring it with you.

Receipts are issued as follows:

1. If you pay with cash on the day of your ride
Please ask the crew at the time of payment.
We cannot issue receipts at the time of drop-off or on the returning bus, so please make sure to request for it when you make the payment.

2. If you purchase your ticket in advance at our office
Please request at the time of purchase.
We cannot issue receipts on the bus on the day of boarding, so please make sure to request for it when you make the payment.

3. When using a multi-purpose ticket, free ride ticket, ticket book, or point card for a ride
We do not issue the receipt.
If you purchase a ticket book, please use the receipt attached to the bottom of the coupon ticket.

4. If you book online at our website and pay with your credit card　
The statement that credit card company issues can serve as a receipt.
The receipt is also included in the e-mail you receive upon completion of the booking, so please print it out for your use.

5. If you book online at our website and pay at a convenience store
Please use the receipt you receive at the convenience store when you make the payment.
(We do not issue the receipt.)

6. If you book and pay online at other company’s website
We do not issue the receipt, so please contact the company with which you made a booking.

7. When tickets are purchased from a travel agency or other company other than Dolphin Traffic
We do not issue receipts. Please contact the travel agency from which you purchased the ticket.

You can confirm your booking by entering the boarding date and phone number you entered at the time of booking in the Kito Kito Liner booking confirmation page at our website.

*Please enter the phone number in half-width digits without hyphens (-).
If you cannot confirm your booking, please contact our reservation center at 0766-21-7777 (Business hours: 9:00 – 18:00).

To change or cancel your booking, please call our reservation center during our business hours (9:00-18:00) prior to the departure of your booked ride. If you booked through our website, you can change or cancel from the booking confirmation page.
In case of cancellation, a cancellation fee will be charged.

If you cancel your reservation, you will be charged a predetermined cancellation fee.
We cannot accept cancellations by e-mail or fax, so please call our reservation center at 0766-21-7777 during business hours (9:00 – 18:00).

[Cancellation fee]
Up to 2 days before: No charge
The day before: 500 yen
On the day of departure: 100% of the fare
After departure: 100% of the fare

*After the business hours of the reservation center, the cancellation is accepted on the following day.
*If you booked through other parties, please contact the travel agency or website where you made the booking.
(Changes and cancellations cannot be made at our reservation center.)

Please check the Bus Stop Information page on our website.
Please note that you cannot board/disembark at places other than bus stops (such as interchanges and rest facilities along the way).

Kito Kito Liner is a route bus, so it departs at its scheduled departure time. Please note that even if you inform us in advance that you will be late, the bus cannot wait for you. The same applies in case of delays caused by public transportation.
Also, we do not contact passengers who do not arrive at the bus stop to confirm their boarding.
Please arrive at the bus stop well in advance. Click here to see the bus stop locations.
*No refunds or changes shall be made for passengers who miss the bus. (Your ticket will become invalid.)

Please contact our reservation center (0766-21-7777, business hours 9:00 – 18:00). In addition, please note that if we ship the item to a location designated by the customer, the shipping is at the customer’s expense (by courier service with payment on delivery).
It may take 3 days or up to a week to receive the item, so please be careful not to leave your items behind.